Contact Us

Event organisers require direct access to equipment specifications, live pricing, and order support. Our fully online platform displays live stock levels and clear costs, removing the need for lengthy phone calls. Directing your questions to our contact us hire department yields factual answers about upcoming bookings. You receive clear communication to keep your event plans on schedule.

Direct Support From Our Contact Us Hire Team

Our trained staff operate across multiple channels to help you manage existing orders and new enquiries. We supply commercial-grade equipment to professional caterers, venue managers, and corporate teams at organisations like the BBC, ITV, and Cambridge University.

• Live Chat: Connect with a team member between 8am and 8pm. This channel works well for checking product specifications or getting updates on your delivery.
• Phone Support: Reach our Birmingham head office by telephone Monday to Friday, 8am to 6pm. Use this method for complex event requirements or detailed discussions about furniture hire.
• Email Enquiries: Send detailed questions or requests for documentation via email. We commit to responding within two working hours during business operating times.

Online Tools and Self-Service Options

Our digital platform manages your entire booking outside of direct contact hours. These resources operate 24 hours a day, giving you immediate access to live pricing and stock availability.

• Account Management: Log into your Expo Hire account to view past orders, update details, or manage payments. We require no security deposit, though a 25% advance deposit option exists for orders over £500.
• Order Tracking: Monitor your current orders on delivery day. We provide live vehicle tracking and an SMS ETA, so you know exactly when your catering equipment hire arrives from one of our 11 regional depots.
• Quote Generation: Build detailed quotes online at your own pace. Add items to your basket, select dates, and see the exact cost, including delivery from £40 ex-VAT. Every order includes a Free Minor Damage Waiver.
• Frequently Asked Questions: Our FAQ section provides immediate answers to common enquiries. You might find details about our "Send It Back Dirty" service or payment terms without needing to message us.

Visiting Our Birmingham Depot for Collections

Customers preferring to collect their own equipment can visit our Birmingham depot by prior arrangement. We prepare your items for collection at your scheduled time. Our warehouse operates for collections and returns Monday to Friday, between 7am and 3pm. Please arrange your collection slot in advance through your hire coordinator or via our contact us hire channels. Stock levels update in real time across the site. Select your hire dates to check availability and confirm your order online.